Changes to eheadspace & Online Communities

what is e-headspace?  Did you know that headspace offers support online too? Chat with a clinician via webchat or phone, 7 days a week for a 1-on-1 chat with a trained clinician. It’s a confidential, free and a safe space to talk about what’s going on.

What are online Peer chats?  Connect and hear from other people who might be going through similar situations to you, in our weekly (or fortnightly) peer group chats.  

Led by peer support moderators, who are trained to help facilitate group conversations and will also share their own lived experiences. We offer five community chats, four for young people and one for adults supporting young people, each with a different focus so you can find a chat that suits your needs.

 eheadspace service hours will now be 3pm-10pm every day.  

Reflecting our commitment to continually listen to the voices of young people, these changes ensure our services suit the way that more young people and families are wanting to connect with mental health and wellbeing support services. 

Here is what is changing from July 2025: 

Updated eheadspace service hours 

We are focusing our mental health support during the times when young people and family need it the most.  From 28 July 2025, eheadspace will be available from 3pm-10pm in your local time zone (no need to convert from Melbourne time).  

With almost 9 in 10 requests for eheadspace occurring during this time, this change means that we can support twice as many young people and families during peak hours – boosting access to support when headspace centres and other in-person services are closed.  You can connect with eheadspace via webchat, phone or email.

 

Online appointment bookings with eheadspace clinicians and peer workers coming soon 

We will be introducing online appointment booking for eheadspace, beginning with a small number of ‘pilot’ appointments available in the next few months. 

Young people and families with a free headspace account will be able to choose to book a phone or webchat appointment with a clinician or a peer worker (young person or family peer worker) when accessing eheadspace.  

This is the first time that you’ll be able to directly connect 1-on-1 with a peer worker at eheadspace. A peer worker is a young person with lived experience of mental health challenges, or family or a support person for someone who was going through a tough time with their mental health. They are here to listen, support, share their own story and provide practical and emotional guidance. 

If you prefer not to make an appointment, you will still be able to ‘drop in’ to chat with a clinician between 3pm–10pm.