Join us in The Rainbow Room! Thursdays from 5pm-7pm.

An LGBTQIA+ social group for young people aged 16-25, and their allies.

Tickets available here: https://events.humanitix.com/the-rainbow-room

We look forward to seeing you there!

headspace Brookvale offers presentations and workshops to schools and services who work with young people throughout the Northern Beaches. 

Our presentations are designed for young people aged 12- 15 years.  Presentation promote positive mental health and well-being and aim to encourage early help seeking behaviour among young people. 

To arrange a presentation at your school or service please complete the school presentation form and email it to headspace Brookvale.

headspacebrookvale@newhorizons.org.au

headspace Brookvale encourages people who have feedback, suggestions or complaints about our services to raise them with us. Your feedback helps us to understand where we are doing well, and where we can improve. 

Who can provide feedback or make a complaint?

Anyone, including young people, their families and friends and the broader community can provide feedback or submit a complaint. 

How can I provide feedback or make a complaint?

You can provide feedback or make a complaint by: Speaking to (or emailing) a headspace employee directly. 

Completing the Feedback, Suggestions & Complaints form at the bottom of this page.

Phoning us on 1300 726 372.

Writing a letter to the CEO (The address is 15 Twin Rd, North Ryde NSW 2113).

I need help to provide feedback / make a complaint 

We can help you to submit feedback or make a complaint at any New Horizons office. Alternatively, you may wish to ask a family member or friend to help you submit your feedback / complaint.

Contact an advocacy service to help you make a complaint (See below for more information). 

Access the Translating and Interpreting Service for assistance. 

We will keep your complaint confidential and only involve those parties who need to provide input into the complaint investigation process. You may also make complaints anonymously if desired.

Will my service and supports be affected if I make a complaint?  

If you have made a complaint or provided feedback, we will use the information you have provided to investigate what went wrong and fix the problem. If you don’t want to provide your complaint directly to us, you may also submit complaints about our services to external complaints bodies, including:  

Office of the Australian Information Commissioner (P) 1300 363 992   

Investigates complaints about the quality of services and supports provided by

NDIS Providers Online Complaints Form

NSW Ombudsman - Making a complaint

Deals with complaints about non-NDIS, NSW Disability services, supported accommodation services, home and community care services, child protection services, and out-of-home care services for children and young people please

Phone 1800 035 544 

NIDS Complaints Commissioner Online Complaints Form

Investigates complaints about the handling of your personal information by Australian government agencies and private sector organisations covered by the Privacy Act 1988 (Privacy Act). Please note, this agency will request that your first raise your matter with us so that we can attempt to resolve the issue for you.  

Is there anyone else I can complain to about New Horizons services? 

New Horizons is also committed to continually improving the quality of its services. Feedback and complaint information will be reviewed regularly to help inform how we improve our services. 

What will New Horizons use my feedback / complaint for? 

New Horizons views complaints to help improve our services and will ensure that your service and support are not negatively impacted in any way.  

Is my feedback / complaint private? 

We will keep your complaint confidential and only involve those parties who need to provide input into the complaint investigation process. You may also make complaints anonymously if desired.  

Will my service and supports be affected if I make a complaint? 

New Horizons views complaints as a means to help improve our services and will ensure that your service and support are not negatively impacted in any way.  

What will New Horizons use my feedback / complaint for? 

If you have made a complaint or provided feedback, we will use the information you have provided to investigate what went wrong and fix the problem.  

New Horizons is also committed to continually improving the quality of its services. Feedback and complaint information will be reviewed regularly to help inform how we improve our services.  

Is there anyone else I can complain to about New Horizons services? 

If you do not want to provide your complaint directly to us, you may also submit complaints about our services to external complaints bodies, including:  

Office of the Australian Information Commissioner 

Investigates complaints about the handling of your personal information by Australian government agencies and private sector organisations covered by the Privacy Act 1988 (Privacy Act). Please note, this agency will request that your first raise your matter with us so that we can attempt to resolve the issue for you. 

(P) 1300 363 992 

Online Complaints Form

NIDS Complaints Commissioner 

Investigates complaints about the quality of services and supports provided by NDIS Providers 

(P) 1800 035 544 

Online Complaint Form

NSW Ombudsman 

Deals with complaints about non-NDIS, NSW Disability services, supported accommodation services, home and community care services, child protection services, and out-of-home care services for children and young people 

Making a complaint

FEEDBACK, SUGGESTIONS AND COMPLAINT FORM

Young People

If you are a young person seeking support at headspace Brookvale, you have a few options:

1. In person: visit the centre to speak to one of our intake workers.
2. Call our centre on 02 9937 6500 during business hours (Mon-Fri).
3. Complete the Self-Referral Form and either email or bring with you to your first appointment.

Family, Carers & Friends

Family, carers & friends are also welcome to refer on behalf of young people with their consent. You have a few options:

In person: visit the centre to speak to one of our intake workers.
Call our centre on 02 9937 6500 during business hours (Mon-Fri).

Service Providers

If you would like to refer a young person to headspace Brookvale and have their consent, please complete our Service Provider Referral Form. We ask that you provide as much detail and information as possible so we can determine suitability for headspace and the most appropriate treatment options. We will contact you regarding the outcome of your referral to headspace Brookvale

Referral Form 

Email
Please send completed form to: headspacebrookvale@newhorizons.org.au

Fax
Please fax completed form to 'intake' on 02 9938 3099

headspace Brookvale is easily accessed by Public transport options with Warringah Shopping Centre Bus terminal located close by. 

BY BUS:
Warringah Mall bus stops are serviced by the following bus routes: 

Northern Beaches: 135, 145, 151, 188, 183, E88, 184, L88, E84, E89, L84, 190, E87, L90 and L87

Chatswood & Frenchs Forest: 280 

BY CAR:
We are located directly across from the Warringah Mall Bunnings where there is a Westfield Shopping Centre Car park that offers 3 hours FREE parking. Please note that some car spaces are marked and not for public use. 

ACCESS:
headspace Brookvale is an inclusive service that offers equal access. The centre can be accessed from two entries into Brookvale House, either from Cross St or from the Bunnings Car Park. We are located on level two of the building, which can be reached via the elevator or the staircase.

ACCESSIBILITY: 
Disabled parking is available. There is an elevator on the first floor where you can access the centre on level 2.  

All of headspace Brookvale's services are free, you just need a Medicare card.

Most young people share a Medicare card with their family, but if you’re aged 15 or older, you can actually get your own Medicare card.

Getting Your Own Medicare Card

What you need to do:

1. Download and complete this "Application to copy or transfer from one Medicare card to another form".
   
   
2. Submit the above form at a Medicare or other Department of Health service centre and bring either your:

• birth certificate
  
  
• current driver’s licence
  
  
• current passport
  
  
• non commemorative marriage certificate
  
  
• current Australian school or educational photo ID, or
  
  
• proof of age card
  
  

To find your nearest service centre, follow this link here.

The headspace Brookvale Team are: 

• Michael - Operations Manager (he/him)
• Michaela - Clinical Lead (she/her)
• Nicola - Admin Coordinator (she/her)
• Paz - Youth Access Clinician
• Madeleine - Youth Access Clinician (she/her)
• Maddy - Community Engagement Coordinator (she/her)
• Our Youth Reference Group Members - YRG

Our Mental Health Clinicians are:

• James - Social Worker (he/him)
• Holly - Psychologist (she/her)
• Megan - Psychologist (she/her)
• Philippe - Social Worker (he/him)
• Nicole - Youth Counsellor (she/her)

Our Doctors are:

• Dr Gilda Brunello - General Practitioner

Need help now? eheadspace online support