HOW-TO GUIDE: online and phone services for headspace Albany

You maybe be using the phone and/or online counselling services for the first time, and we know it can be a bit unknown and might make you unsure about accessing support. 

We are transitioning to using a system called Health Direct which allows the private counselling session to happen via phone or screen to screen (from your computer, smartphone or tablet).

This guide is recommended to read before your first online or phone session.

How do I log in?

Well, when you have confirmed your appointment with headspace Albany via text you can log into Health Direct HERE which will take you through to your appointment, the headspace Albany staff member will see you in the "waiting room". 

If you haven't made a booking yet, please give our office a call 9842 9871 during office hours to set up an appointment.

Troubleshooting Guide