Quality Advisor

Salary: $90 000 - $100 000

Deadline: 23 Oct 2020, 5:00 pm

• Make a difference to young people by joining an innovative and well recognised national not-for-profit
• Full-time opportunity, based in Melbourne CBD
• Impact across the entire business 

What is headspace?

Established in 2006, headspace is a well-recognised, national not-for-profit organisation making a difference to the lives of young people aged 12-25 years. To learn more about headspace and the services we offer, visit headspace.org.au.

Tell me about the role…

The Quality Advisor will work collaboratively with the organisation’s senior leaders, managers and staff to promote a culture that facilitates the delivery of high-quality service provision through monitoring, improving and evaluating the quality and safety of headspace clinical and corporate program offerings. This role will ensure effective quality governance systems are in place and support to quality improvement initiatives, clinical incident and risk management.

Key deliverables of this role will be:

• Implementation of robust quality management processes to ensure appropriate reporting of incidents and feedback
• Identify and manage impact to clinical safety from incidents as part of incident response
• Provide incident response activities
• Build the capacity of the workforce to undertake effective Quality Management and Clinical Governance

What we’re looking for...

headspace is seeking an experienced and innovative professional with well-developed understanding and experience in the health services quality and safety field, including clinical governance: 

• Approved tertiary qualification in a health-related discipline, including health service management and/or extensive experience in a quality/risk management health-based role.
• Demonstrated experience in both clinical and non-clinical incident management & investigation.
• A well-developed understanding of the principles of quality, safety and risk management.
• Experience in maintaining quality/risk management documentation and processes.
• Experience in using electronic quality/risk management systems (e.g. Tickit, Riskman).
• Demonstrated understanding and experience in healthcare quality management systems and preparation for accreditation.
• Ability to work both independently and collaboratively as a productive team member in a time pressured role whilst managing multiple tasks.
• Strong alignment with the values of the organisation under The headspace Way

The finer details…

In return we offer a flexible and dynamic environment where you have the opportunity to truly make a difference to young Australians, in a highly engaged workplace culture. The salary for this role is competitive and will commensurate with skills and experience, plus superannuation and generous salary packaging opportunities up to the maximum amount. For more information on salary packaging, please refer to: https://www.smartsalary.com.au/.

The headspace Reconciliation Action Plan was launched in July 2019 and was developed through a co-design process with staff across the organisation. Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this role and all current vacancies.

headspace is committed to being a child safe and child friendly organisation that recognises, respects and promotes the rights of children, young and vulnerable people.

Application Process: To apply for the role of Quality Advisor, please click on the ‘Apply now’ button below, along with your CV and a one-page cover letter in response to the key selection criteria. For further details on this role, please view the Position Description.

Key Selection Questions:

1. What is your experience in both clinical and non-clinical incident management and investigation?
2. What is your experience in supporting managers and staff to monitor, evaluate and continually improve services and programs?
3. What is your experience in supporting an organisation to develop their culture and capacity in quality, safety and risk management? 

To be eligible for this position you must have the right to live and work in Australia. A Working with Children Check (or State/Territory equivalent) and a Police Check are required for this position.

Applications Close: Friday 23 October 2020 5:00pm

Apply now