Work and Study Support Officer - headspace National Office

Salary: $50 000 - $60 000

Deadline: 25 May 2020, 11:55 pm

• Entry level opportunity to join an award winning not for profit organisation
• Support young people to reach their work and study goals
• Kick start your own career in the mental health sector

Tell me about the role…

The role of headspace Work and Study Support Officer sits within the unique online service ‘headspace Work and Study’. This service provides young people aged 15-25 with access to a Career Advisor who can assist them with everything work and study related, from help finding a job and choosing a TAFE course through to navigating Centrelink. Because we know there’s often a lot going on in young people’s lives that means this isn’t always easy, participants can also access clinical mental health support through the program to help overcome any barriers to their work or study.

The headspace Work and Study Support Officer is an important role in the service as it is the first point of contact for young people. This has a big impact on participant experience, setting the tone for the service and ensuring young people have a positive first engagement with us. Responsible for supporting the team with appointment bookings and service operations, the Support Officer is a key link in assisting young people to get the help they need at a time that’s right for them.

Who are we looking for?

This is a fantastic opportunity to begin your career in the not for profit/mental health sector. This role would suit a recent graduate, early career professional or young person looking to make a difference in the lives of other young Australians.

You will bring to the role in-depth knowledge of the challenges that young people can face in reaching their work and study goals—from breaking into their first job to understanding their rights at work. You also understand that engagement in work/study is critical for a young person’s mental health, and know that this can make a big difference in a young person’s life. You will be interested in improving young people’s mental health.

You will have experience working in a fast-paced team environment, and enjoy interacting with a wide variety of people from different backgrounds and experiences. You will be a quick learner who has strong computer skills and the ability to multi-task.

As the administrative entry point to the service you will bring a warm and welcoming presence to the service and provide sound and appropriate support for participants. You will have the ability to multi-task, and enjoy working with a high attention to detail. 

The finer details….

This position will work from headspace National Office in the Melbourne CBD during normal business operations. For the foreseeable future this position will work from home. All applicants must have access to a secure and safe place to work from in order to undertake confidential elements of the role. They must also have a stable internet connection. The salary range for this role is $50 000 - $60 000.

Application Process: Have a read of the position description, make sure you can meet the key selection criteria and have the experience and passion we are looking for. To apply for this role, click on the ‘Apply now’ button below to upload your resume and video. 

(only applications that include all elements for this specific position will be considered);

• Upload your resume.
• Upload a two minute video that answers the following three questions;

1.)   Who you are and what you believe are some of the key challenges young people can face today in finding their way with work and study

2.)   What skills and experience you have that fits the role description

3.)   An unexpected skill that you’d bring to our team!

• All videos must be under 30mb and two minutes or shorter. To compress your video you can send it to yourself on WhatsApp (and download this copy—WhatsApp compresses videos very effectively), or simply submit a link to your video stored in a dropbox/Google Drive/private YouTube account.

Please note, should you feel you cannot put your best self forward through video application please contact us as below to discuss alternate options.

Applications Close: Applications will be reviewed as they are received, so please submit your application ASAP to be considered for the role.

To be eligible for this position you must have the right to work in Australia. A Working with Children Check (or State/Territory equivalent) is required for this position.

We strongly encourage Aboriginal and/or Torres Strait Islander people to apply for this role and all current vacancies.

The headspace Reconciliation Action Plan has recently been implemented through a co-design process with staff across the organisation. Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply for this role and all current vacancies.

Apply now