Every effort has been made to ensure that all contact with the headspace service is secure and confidential. When you talk to someone at headspace nothing said (or written) can be passed on to anyone outside the headspace team without your permission. There are a few exceptions, such as if we are concerned about your safety or the safety of someone else. In these instances, the headspace worker will try to talk to you first about what needs to happen and what additional supports you may need to help you be safe.

If necessary, we may need to pass on your contact information (if you have supplied it) to authorities who can help protect you and/or others, such as a crisis service or the police. Where possible, we will let you know if our concerns reach the point where we need to involve other services.

Protecting your privacy

headspace is committed to protecting your privacy. The privacy policy outlines how we collect and manage personal information. The privacy policy does not affect our commitment to your confidentiality. Your registration with headspace indicates that you accept our privacy policy and approve the collection, use and disclosure by headspace, of your personal information in accordance with our privacy policy. We encourage you to read our privacy policy.

How and why we collect personal information

You provide your personal information to us for a specific purpose.  We will use personal information that you give us to provide you with the best service we can. How much you tell us is up to you. The more information we have the more we can be clear about the help we can offer.

When we collect personal information or ask you questions, we will whenever practical, let you know why this information is being collected. Your email address will not be added to any mailing lists without your permission.

headspace uses de-identified or aggregated information to help us to evaluate and develop our services and learn about the health needs of young people.

Protection of personal information

We take all reasonable steps to securely store your information from loss, misuse and unauthorised access. In addition, your personal information is only kept while it is required for the purpose for which it was collected or for a permitted secondary purpose.

Disclosure of the information we collect

We will not disclose your personal information to any third parties without your consent, unless permitted or required to do so by law, in particular when we exercise our duty of care.

Your email address will not be added to any mailing lists without your permission. Some other information you provide us will be included in statistical reporting, for example, information on gender and age. This will not contain personally identifying information.

If you wish to access your personal information or have any questions about our Privacy Policy, please contact privacy@headspace.org.au or phone (03) 9027 0100 and ask for the Privacy Officer.