Can't make it? Phone 6338 1100
Sometimes young people don't show up for their appointments. There are a whole bunch of reasons why this happens, and it's often no one's fault. Our Youth Reference Group have identified these times as an opportunity for other young people who are waiting to see one of our team to get in earlier. To make this happen we need a little notice, so we can offer the appointment time to another young person.
Here are Elisha's thoughts on this, "Life is constantly throwing things at you and some of these are unavoidable. The people who work at headspace understand this and it's okay to cancel an appointment that clashes with something that has come up. The important thing is to let them know that you can't make it and want to re-schedule. You need no justification, it just helps fill your available spot with another young person."
How can you help our Youth Reference Group? By spreading the word that if you can't make it, you can call 6338 1100 and re-schedule. You can call between 9am and 5pm or you can phone after hours and leave a message on our answering machine. If you give us 24 hours notice then our team will offer this appointment to a young person who'd like to see someone from our Youth Care Team earlier, or to someone waiting to see one of our Psychologists. With your help we'll be able to see more young people, at the time they need us.