headspace Chatswood operates an outpost centre in Hornsby and Ryde. If you would like your appointment to be at one of these locations please let our team know and we will do our best to accommodate these wishes. 

Hornsby contact Details:

Phone Number

(02) 8021 3668

headspace Chatswood operates an outpost centre in Hornsby and Ryde.  If you would like your appointment to be at one of these locations please let our team know and we will do our best to accommodate these wishes. 

Ryde contact Details:

Phone Number

(02) 8021 3668

TRAIN: Chatswood Railway Station is a short 10 minute walk from the centre

BUS: The closest bus stops are located at Westfield Chatswood and Johnson st, Chatswood.

CAR: There is 2 hour street parking as well as 3 hour free parking at Westfeild Chatswood, which is located at the end of Devonshire St.

DISABILITY ACCESS: There is disabled parking in front of the centre. There is a ramp for wheelchair access to the front door.

Talking to someone at headspace is really easy!

You don't need a referral from a doctor for your first appointment at headspace Chatswood

You, or someone else on your behalf, can contact us directly through a few different ways:

1. Call us on (02) 8021 3668 or

2. Complete the following Referral Form and email it to headspacechatswood@newhorizons.org.au

3. Walk in and visit us

• • • at 30 Devonshire Street, Chatswood

We're open Monday: 9:30am-7pm , Tuesday-Thursday: 9:30am - 6pm , Friday: 9am - 5pm  and Saturday: 9am - 3pm (by appointment only). We follow up on all referrals within a couple of days. Feel free to contact us directly to follow up with your referral.

***If you need urgent assistance, you should contact Kids Helpline on 1800 551 800, Lifeline on 13 11 14, the Mental Health Line on 1800 011 511, go to your local hospital emergency department or call 000.

All of headspace Chatswood's services are bulk-billed and free- all you need is a Medicare card.

We do this with the support of our community partnerships and Consortium member contributions.

headspace Chatswood supports the ‘no-wrong door’ approach, and we will always guide you to the appropriate service/s to meet your needs or the needs of those people you are endeavouring to support.

You may sometimes be referred to an external service provider (E.g.: Pathology), and these may incur a cost. These costs will be discussed with you/your family, friend or carer before completing the referral. Alternative options will also be discussed with you by your clinician and/or your case manager.

Most young people share a Medicare card with their family, but if you’re aged 15 or older, you can actually get your own Medicare card.

What you need to do:

1. Download and complete this "Application to copy or transfer from one Medicare card to another form". 

2. Submit the above form at a Medicare or other Department of Health service centre and bring either your:

• birth certificate
• current driver’s licence
• current passport
• non commemorative marriage certificate
• current Australian school or educational photo ID, or
• proof of age card

To find your nearest service centre, follow this link here.

Once you get your Medicare card, create a Medicare online account through myGov and download the Express Plus Medicare mobile app to access a range of services using a secure digital channel.

Presentations

headspace Chatswood offers a suite of presentations that target young people as well as parents, teachers and anyone in the community who might interact with young people regularly.
Designed for schools, educational institutions and organisations working with young people, our sessions promote positive mental health and wellbeing and early help-seeking in our community.

The length and content of presentations can be adapted to suit the target audience.

headspace presentations can cover the following topics:

- Depression

- Anxiety

- Body image

- Eating disorders

- Bullying

- Stress and stress management

- Understanding grief and loss

- General mental health

- Recognising the signs of mental illness

- How to stay mentally healthy

Events

headspace Chatswood information stalls can be facilitated at events including school lunch breaks, sporting carnivals, community events or festivals. They facilitate linkages for young people, parents, teachers,schools and the community to headspace Chatswood. The stalls provide resources, fact sheets, referral information, merchandise and service information. 

Parents, Carers or Teachers

headspace Chatswood also provides parent and/or teacher information sessions. The topics of these sessions are adapted to the needs or wants of the group. Generally they outline headspace Chatswood and what services are available for young people. Parents, carers and teachers are here provided with information so they feel better prepared to support their young people.

In-service tours

headspace Chatswood can provide tours and visits at our local headspace centres for service providers. 

Throughout the in-service tour you'll be provided with an overview of the services, staff and resources on site at this centre, in addition to information on making appropriate referrals to headspace.

Service and Referral Presentations

We provide presentations for groups of staff and/or service providers who work with young people (e.g. teachers, youth workers, school counselors etc).

 *Please note that headspace Chatswood provides educational presentations that are of a general nature and have a health promotion and education focus. We deliver these presentations to promote positive mental health and well-being and encourage young people to do the same. Our Community Engagement staff are unable to provide sessions with a medical or therapeutic focus. As such, any community event requests which might require advice from a trained professional working at headspace Chatswood is subject to limited staff availability.

The headspace Chatswood team are:

• Mike Cummings - Operations Manager
• Emma Larkins - Practice Manager
• Billie Kang - Clinical Lead
• Christine Woolcott - Receptionist
• Lisa Carroll - Admin Coordinator
• Ryan Usher- Community Engagement Coordinator

Youth Access Clinicians:

• Simon Tuisalega
• Monika Milanovic
• Lisa Brown
• Emma Moussa

Mental Health Clinicians:

• Lexie Nebauer - Mental Health Clinician
• Justin Zhu- Mental Health Clinician
• Tristan Williamson- Mental Health Clinician
• Cathy Zheng - Mental Health Clinician
• Dr Kirsty Black - GP
• Dr Gilda Brunello- GP
• Dr Frances Chen- GP

headspace Chatswood have a range of fantastic consortium partners. These partners assist our centre to offer a range of services for young people to access.

Our valued consortium partners are as follows:

• Headspace Brookvale
• Ku-Ring-Gai Council
• KYDS Youth Development Service
• Lifeline Northern Beaches
• Mission Australia
• New Horizons Enterprises
• Northern Beaches Council
• City of Ryde Council
• Sydney Drug Education & Counselling Centre (SDECC)
• Sydney North Health Network
• Northern Sydney Local Health District (NSLHD)
• The Beach School
• The Burdekin Association
• Uniting NSW/ACT (YESS)
• Willoughby Council

headspace Chatswood encourages people who have feedback, suggestions or complaints about our services to raise them with us. Your feedback helps us to understand where we are doing well, and where we can improve. 

Who can provide feedback or make a complaint?

Anyone, including young people, their families and friends and the broader community can provide feedback or submit a complaint. 

How can I provide feedback or make a complaint?

You can provide feedback or make a complaint by: Speaking to (or emailing) a headspace employee directly. 

Completing the Feedback, Suggestion & Complaint form at the bottom of this page.

Phoning us on 1300 726 372.

Writing a letter to the CEO (The address is 15 Twin Rd, North Ryde NSW 2113).

I need help to provide feedback / make a complaint 

We can help you to submit feedback or make a complaint at any New Horizons office. Alternatively, you may wish to ask a family member or friend to help you submit your feedback / complaint.

Contact an advocacy service to help you make a complaint (See below for more information). 

Access the Translating and Interpreting Service for assistance. 

We will keep your complaint confidential and only involve those parties who need to provide input into the complaint investigation process. You may also make complaints anonymously if desired.

Will my service and supports be affected if I make a complaint?  

If you have made a complaint or provided feedback, we will use the information you have provided to investigate what went wrong and fix the problem. If you don’t want to provide your complaint directly to us, you may also submit complaints about our services to external complaints bodies, including:  

Office of the Australian Information Commissioner (P) 1300 363 992   

Investigates complaints about the quality of services and supports provided by

NDIS Providers Online Complaints Form

NSW Ombudsman - Making a complaint

Deals with complaints about non-NDIS, NSW Disability services, supported accommodation services, home and community care services, child protection services, and out-of-home care services for children and young people please

Phone 1800 035 544 

NIDS Complaints Commissioner Online Complaints Form

Investigates complaints about the handling of your personal information by Australian government agencies and private sector organisations covered by the Privacy Act 1988 (Privacy Act). Please note, this agency will request that your first raise your matter with us so that we can attempt to resolve the issue for you.  

Is there anyone else I can complain to about New Horizons services? 

New Horizons is also committed to continually improving the quality of its services. Feedback and complaint information will be reviewed regularly to help inform how we improve our services. 

What will New Horizons use my feedback / complaint for? 

New Horizons views complaints to help improve our services and will ensure that your service and support are not negatively impacted in any way.  

Is my feedback / complaint private? 

We will keep your complaint confidential and only involve those parties who need to provide input into the complaint investigation process. You may also make complaints anonymously if desired.  

Will my service and supports be affected if I make a complaint? 

New Horizons views complaints as a means to help improve our services and will ensure that your service and support are not negatively impacted in any way.  

What will New Horizons use my feedback / complaint for? 

If you have made a complaint or provided feedback, we will use the information you have provided to investigate what went wrong and fix the problem.  

New Horizons is also committed to continually improving the quality of its services. Feedback and complaint information will be reviewed regularly to help inform how we improve our services.  

Is there anyone else I can complain to about New Horizons services? 

If you do not want to provide your complaint directly to us, you may also submit complaints about our services to external complaints bodies, including:  

Office of the Australian Information Commissioner 

Investigates complaints about the handling of your personal information by Australian government agencies and private sector organisations covered by the Privacy Act 1988 (Privacy Act). Please note, this agency will request that your first raise your matter with us so that we can attempt to resolve the issue for you. 

(P) 1300 363 992 

Online Complaints Form

NIDS Complaints Commissioner 

Investigates complaints about the quality of services and supports provided by NDIS Providers 

(P) 1800 035 544 

Online Complaint Form

NSW Ombudsman 

Deals with complaints about non-NDIS, NSW Disability services, supported accommodation services, home and community care services, child protection services, and out-of-home care services for children and young people 

Making a complaint

FEEDBACK, SUGGESTIONS AND COMPLAINT FORM