Young People
If you are a young person and wish to see someone at headspace Parramatta, please fill in this online form. You are also welcome to email, call or drop in during our business hours to discuss your options. Please provide your contact details such as your email and phone number.

Please find more information in our Information Pack.

Parents, Family, Carers and Friends
If you are the family member, carer or friend of a young person and wish to refer them to headspace Parramatta, please fill in this online form. You are also welcome to call us during our business hours to discuss their options. Please ensure that the young person who you are referring is willing to engage with headspace and is able to attend appointments. Please provide your contact details such as your email and phone number.

Please find more information in our Information for Friends & Family Flyer.

Service Providers
If you are a service provider, health professional, or from a school and wish to refer a young person to headspace Parramatta, please complete our 'Service Provider Referral Form'. Prior to completing the form, please ensure that you have obtained the young person's consent and provide as much information as possible so that headspace Parramatta's Intake Officer can determine the suitability and the most appropriate treatment options for the young person. headspace Parramatta will contact the young person and inform you thereafter of the outcome of your referral with us.

Please return this form by email to headspace.parramatta@flourishaustralia.org.au or Fax 02 8331 6056.

We recommend that you follow up the emailed or faxed referral with a phone call, just to make sure we've received it.

Our phone number is: 1300 737 616.

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Please note: headspace Parramatta does not offer crisis or emergency support. If you or someone you care for needs immediate emergency support, please call 000 (Police, Fire, Ambulance), go to a hospital emergency department or call the NSW Mental Health Line on 1800 011 511.

For after-hours services, please contact:
- eheadspace on 1800 650 890 or eheadspace.org.au (9am-1am, 7 days a week)
- The Kids Helpline on 1800 55 1800 (24/7)
- Lifeline on 13 11 14 (24/7)

What is telehealth?

We offer both in-person and telehealth service to young people and their families and friends. 

Telehealth services consist of any health-related communication via telephone and video conferencing platforms and applications. Instead of in-person appointments, we are now providing online appointments over phone calls and video calls using ‘Zoom’.   

To find out more about our telehealth services, such as:

1. How to use telehealth services

2. How to make the most of telehealth services

3. Confidentiality

4. Troubleshooting

5. Frequently Asked Questions

Please download - Guidelines for Young People to use Telehealth.

Feedback Survey

If you have used our telehealth services, and would like to provide some feedback on how it went and how we can improve, please fill out the 'survey here'.
 

Consent Form

If you are new to Telehealth or would like further information on our privacy, consent, and confidentiality information, please download our Telehealth Privacy, Consent, Confidentiality & Cancellation Policy.

For additional information on telehealth, please visit - headspace online and phone services (telehealth).

Rights & Responsibilities

Please download the Rights & Responsibilities Flyer.

For more information on 'Setting up a safe place at home to talk to your counsellor' please download the flyer here.

You can also access more information on 'How headspace can help you online' by downloading the flyer here.

If you have any questions or concerns with using our Telehealth services, please contact us on 1300 737 616 or headspace.parramatta@flourishaustralia.org.au

Accessing headspace Parramatta services is free for young people 12-25 years old.

Some of our services do require you to have a medicare card.
Young people 15+ years old can get their own Medicare card by visiting a Medicare office or by calling Medicare on 13 20 11.
Click 'here' for more information on what a Medicare card is and why young people need one.

We also offer limited sessions outside of Medicare and the Mental Health Care Plan.

headspace Parramatta provides free youth mental health services to community and local schools in the local Parramatta area.

The Service & Community Development Officer is able to provide the following:
- Attend a mental health event and hold an interactive information stall
- Provide educational presentations and workshops on mental health topics, information about our service and referral pathways
- Mental health educational and promotional material, and
- In service tour where you are able to visit our centre, meet our staff and find out more about headspace Parramatta

The services provided have a mental health promotion and educational focus.
We deliver these services to promote positive mental health and wellbeing (please note that these services do not have a medical or therapeutic focus).

Please download and fill out our 'S&CD Request Form' for any of the above services and return it to headspace.parramatta@flourishaustralia.org.au

For more information, please contact the Service & Community Development Officer at headspace Parramatta at headspace.parramatta@flourishaustralia.org.au or on 1300 737 616.

Some requests will to be fulfilled through online videoconferencing.

Our centre is located on 2 Wentworth Street, Parramatta (entry via Parkes Street).

The toilet within our centre is gender neutral and our centre is also wheelchair accessible.

The centre is located close to Parramatta Train Station (4 minute walk).

Alternatively there is a secure paid parking lot on Wentworth Street. 

Our centre has a ‘no wrong door policy’ which means no young person is turned away without connection to appropriate internal or external services.

Front view of our Parkes Street entrance

Street view of our centre

 Ramp access at our centre

An initiative of the headspace Parramatta Youth Advisory Committee.

Here at headspace Parramatta, it takes wonderful and passionate people to complete our team and help support the young people and their families and friends that visit our centre.

Aniela (she/her) - Senior Clinical Manager

Amanda (she/her) - Senior Clinical Manager

Rachelle (she/her) - Clinical and Operations Manager

Meghavi (she/her) - Practice Manager

Jess (she/her) - Administration Support Officer

Serena (she/her) - Service & Community Development Officer

Karina (she/her) - Clinical Lead

Andrea (she/her) - Senior Youth Access Clinician

Jasna (she/her) - Senior Youth Access Clinician

Pia (she/her) - Intaker Worker

Theresa (she/her) - Registered Psychologist

Diane (she/her) - Registered Psychologist

Caitlin (she/her) - Registered Psychologist

Chinelo (she/her) - Registered Psychologist

Dr Velalagen (she/her) - Psychiatrist

Dr Tamayo (he/him) - GP

Amelia (she/her) - Registered Nurse

Agnes (she/her) - Parent Counsellor 

Adrian (he/him) - Family Therapist

Sian (she/her) - Vocational Worker

Rachel (she/her) - Alcohol & Other Drugs Counsellor

Ann (she/her) - Clinical Educator

At our centre, we run groups for young people and their families and friends.

For more information on any of these groups please contact headspace Parramatta on 1300 737 616 or at headspace.parramatta@flourishaustralia.org.au

Our current groups are:

OutWest

A social group for LGBTQIA+ folks. Please contact Twenty10 for questions regarding OutWest. For contact information please click 'here'.

When: Wednesday 5-7pm
Where: headspace Parramatta

Link to flyer 'here'.

This program offers free and confidential support for young people who are experiencing an early episode of psychosis or are at risk of developing psychosis.

headspace Early Psychosis not only provides specialist clinical case managers but also a range of peer support and family workers who’ll work with young people and their families to achieve their goals.

Young people work with a specialist case manager who develops an individual treatment plan and provides support throughout the treatment.

Mobile Assessment Treatment teams (MATT) also provide assessment, community outreach and support after hours. These specialists undertake initial assessments and treatment for young people and their family.

To speak to the Early Psychosis team, contact 1300 737 616 and dial option 2 or contact the MATT Team directly at 1800 437 628.

Click here to find out more information about headspace Parramatta Early Psychosis and for further contact information.

A key part of headspace Parramatta is our consortium support. These partnerships broaden young people’s access to arrange of services.

Our valued consortium partners are as follows:

• Western Sydney Local Health District (WSLHD) Child and Adolescent Mental Health Service (CAMHS)
• Ability Options
• Family Planning NSW
• TAFE WSi
• Western Sydney University
• Salvation Army headfyrst
• Interrelate
• Twenty10
• YouthinSearch

We value input from young people and their friend and families. 

Have your say about our centre by filling out the Praise, Suggestion & Feedback survey 'here'.

Your feedback will be used to ensure that we continually improve our services.

Our forms are private and confidential and you can choose not to leave your details.

However, if you wish to receive a response in regards to your feedback, please leave your contact details in the survey.