headspace
Launceston

Family and Friends we know you have questions too!

Frequently asked Questions

Q. Do I need consent to refer a young person to headspace Launceston?

A. Yes, we are not able to make contact with a young person if they have not agreed to the referral.  

Q. My young person does not want to come into the Centre, can I still make contact?

A. Yes, give us a call on 63353100 and let our reception team know that you have a young person you are worried about and would like to have a chat.  Leave your contact details and one of our Access Team Clinicians will call back. (for Non Crises contact)

Q. Can I use headspace online services if I am not a young person?

A. Yes, Family and Friends - or anyone supporting a young person can access online services by creating a headspace Account

Q. Does headspace Launceston facilitate family sessions?

A. Yes, we do, we can facilitate Single Session Family Consults - which are one off sessions to assist families and friends to support their young person.  If families need family therapy or mediation, we recommend Relationships Australia or Catholic Care Tasmania. 

Resources for Families

Welcome to headspace Pack for Family and Friends click here

For quick link access to further information and resources, to support a young person, click here

Partners in Parenting - In partnership with Monash University, headspace is offering an evidence-based online parenting program designed to help parents and carers build skills and confidence in supporting their high school aged young person's mental health and wellbeing. 

Check out the Award-winning podcast 'Get Psyched' to hear directly from Launceston young people and Clinicians about supporting a young person with their mental health. Available on all usual Pod Cast sites.

The Youth Reference Group (YRG) is made up of young people passionate about mental health and well-being.

The YRG aims to:

• provide you with the opportunity to have input into the strategic direction of headspace services, and local youth services
• allow a way for the voice of young people to be heard and acted upon
• provide opportunities for skills and leadership development
• support you to lead projects locally
• allow young people to direct youth health and wellbeing policy development
• demonstrate good practice by involving young people in the youth, welfare and health sector,

We are currently seeking new members and  encourage young people from culturally and linguistically diverse backgrounds and Aboriginal and Torres Strait Islander Peoples, to apply.   Ask a staff member about getting involved or send an email to headspace@csys.com.au

At headspace Launceston (along with our lead agency Cornerstone Youth Services) we want to make sure that young people and their Family and Friends know their rights, understand their privacy and how to provide feedback.   

Cornerstone Youth Services Privacy Statement: click HERE

Cornerstone Youth Services Clients Rights and Responsibilities: click HERE 

Cornerstone Youth Services Compliments and Feedback Form:  click HERE

Feedback form: click HERE

You can also give hard copy feedback or complaints at reception. 
We welcome all feedback, the good and the bad. 

For further information on headspace and frequently asked questions regarding the service please download the Information Pack for Young People

We are located on Wellington Street in Launceston, across the road from Morty's Food Court.

Metered parking is available across the road in the Morty's food court complex, on street in Wellington Street and nearby at 36-42 Bathurst Street, opposite Launceston College.
For more information on parking locations and costs involved please visit City of Launceston. The closest Disability Car parking can be found in the Morty's Car Park, Secure Park - 182 Brisbane Street, and Paterson Street West Council Car Park.

Our location is close to metro and regional bus stops.
Bus timetables and fares can be downloaded from Metro Tasmania.

headspace Launceston is accessible for all people, with the Centre located on the first floor 24 Wellington Street, accessed via stairs or a lift.

Please let us know if there is anything else you need to assist in accessing headspace Launceston.

How to refer

• online via Cornerstone Youth Services website, Online Self Referral Form or
• drop into the centre or
• download one of the referral forms below and email the form back to us at headspace@csys.com.au 

https://www.cornerstoneyouthservices.com.au/headspace-self-referral/                   SELF REFERRAL FORM

https://www.cornerstoneyouthservices.com.au/headspace-professional-referral/       PROFESSIONAL REFERRAL FORM 

Who can Refer

• Self referral
• Parents and Friends - use the self referral form - please make sure the young person is consenting to the referral.  
• Other services 
• GP's - headspace Launceston accepts Mental Health Care Plans

What happens Next?

Once the form is received, we will phone you within 2 working days. Make sure you have our phone number in your contacts. 
The person calling you will be a mental health professional from our Access team and will have a short chat about your referral, the services we offer and organise your first appointment. 

If you would like a family member or a friend to help with this call - let us know on the referral form.   The first appointment is a chance to ask more questions and confirm what type of support you need. You are welcome to bring in a support person  - family or friend.

100% of donations go towards improving the mental health and well-being of young people in our local community.

How will your donation support young people in our community?

Our goal is to increase the number of young people seeking help early by:

• Improving the mental health literacy of young people and their supports

• Raise awareness about headspace Launceston and its range of services

• Mobilise local young people to take action to reduce the stigma associated with mental health

• Are you considering running a fundraising event for headspace Launceston?

If your school, club or workplace are interested in running a fundraising event for headspace Launceston then we would like to hear from you.

For more information and fundraising support please contact us on (03) 6335 3100 and ask for Matt or email headspace@csys.com.au

This page is currently being updated.