How do you access our services?

• You can walk in off the street and make an appointment
• You can call us on (02)66 250 200 and make an appointment
• You can email us on reception@headspace-lismore.org.au
• You can ask a parent, carer, teacher or the youth service you use to refer you

Do you need a medicare card?

• You do not need a medicare card to access our therapeutic services with program workers and counsellors
• You need a medicare card to access some of our private practitioners (psychologists, dietitian, and G.P.)
• For more info on how to apply for a Medicare card, click here

How do you get to headspace Lismore?

The Lismore Transit centre is down the road from headspace Lismore, on Molesworth street. Click here for Northern Rivers bus timetables and maps

What free services are at headspace Lismore?

• Program Workers to help you access the right supports at the centre or from other services
• A G.P. - to keep your general health in check (including sexual health) as well as help out with a care plan if needed
• Counselling
• Drug and alcohol counselling
• Heaps of info and someone to talk to
• A range of different social groups 

What does confidentiality mean for you at headspace?

In Australia, laws protect clients' rights to have the information they share with doctors and others who provide health services kept private. These laws mean that what you tell people during a health care appointment must remain private between you and that person or service, except in particular situations.

There may be times when the person you are seeing at headspace Lismore is required by law to share information about you with another organisation, your parents or carers, or in some specific situations, court or the police. This may happen if the staff member thinks you or another person is at risk physically or mentally. If you are under 16 and someone is hurting you, we are required by law to make a report to the Department of Community Services.

Whenever possible, a headspace Lismore staff member will talk to you first to explain the reason and need for any disclosure of your personal information. However, confidentiality is your right in almost all circumstances. If you aren't sure, just ask the staff member about your confidentiality before you talk to them. We will always do our best to give you a straight answer.

*where headspace clinicians refer young people to specialists or services external to the Centre, gap fees may be charged by those providers. We recommend discussing any costs, concessions or payment plans with those providers prior to engaging their services.