Chat to a clinician
Find a centre
Emergency assistance
Donate now
headspace
Hawthorn
-
Hawthorn Town Hall Level 1 , 360 Burwood Road , Hawthorn, Victoria 3122
-
Phone (03) 9006 6500
-
Fax (03) 9815 0818
-
headspace.enquiries@accesshc.org.au
-
About
headspace Hawthorn offers young people aged 12-25 a welcoming environment where they can access confidential mental health support, health advice and general information. We are an inclusive service and a safe space for all young people, family and friends.
How do I make an appointment?
To make an initial appointment or to speak to someone, you can call us on (03) 9006 6500 or fill out an online referral form.
If you're not feeling up to contacting us yourself, you can ask a family member, friend, teacher, doctor or someone close to you to make the call with you.
To book a GP appointment, please call us on (03) 9006 6500 or fill out a registration form.
Hours
- Monday: 9:30am - 6:00pm
- Tuesday: 9:30am - 6:00pm
- Wednesday: 9:30am - 7:30pm
- Thursday: 9:30am - 6:00pm
- Friday: 9:00am - 5:00pm
- Saturday: Closed
- Sunday: Closed
headspace Hawthorn is operated by Access Health and Community. All headspace services are funded by the Australian Government Department of Health and Aged Care. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Eastern Melbourne PHN.
Services
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Workers either on site or linked to the centre who can assist you with any alcohol or other drug concern.
Centres have a range of programs and activities for young people. Just ask your centre what they have on.
GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
News
Jobs and volunteering
Positions currently available at headspace Hawthorn
Deadline: 23 May 2025, 5:00 pm
Intake & Brief Intervention Clinician Hawthorn
- Permanent Fulltime role, Hawthorn
- Collaborative culture Thriving not for profit and salary packaging
About us
Access Health and Community, with a 150-year legacy of compassionate care, is on a mission to build healthier lives together. Our team of over 500 dedicated employees and 300 volunteers, serves across 18 locations. We are thrilled to announce our merger with Inspiro, a trusted partner in community health. Inspiro, with a skilled team of 100, is dedicated to providing accessible, inclusive, and high-quality care in the Yarra Ranges. This merger strengthens our commitment to delivering exceptional care and opens up new opportunities for our team and the communities we serve.
The opportunity
Are you passionate about youth mental health and early intervention? headspace Hawthorn is seeking a qualified Intake & Brief Intervention Clinician to be the first point of contact for young people aged 12–25 and their support networks. This is an exciting opportunity to make a meaningful impact through trauma-informed care, short-term psychological support, and evidence-based brief interventions. Join a supportive and values-based culture with an engaged workforce at headspace Hawthorn, a part of Access Health and Community (AccessHC). We are dedicated to providing mental health, alcohol and other drugs (AOD), and wellbeing services to young people aged 12-25. Our mission is to create an empowering environment where young people feel encouraged to seek help and thrive.
What you will be doing Key Responsibilities
- Provide intake, assessment, Single Session and Brief Interventions to young people aged 12-25 years
- Assist and advocate with referrals to appropriate supports
- As part of the wider intake team, assist in the managing of duty calls, services enquiries, new referrals, scheduling Single Session and Intake appointments
- Provide case management/care coordination to a small number of young people with complex and chronic risk
What you will bring Key Selection Criteria
- Relevant tertiary qualifications in mental health, alcohol and other drugs, social work, psychology, youth work or other relevant discipline
- Demonstrated experience working in youth mental health, alcohol and other drugs, community or similar health services (minimum two years’ experience)
- Experience and qualifications in Single Session and/or Brief Intervention
- Experience and recognised training in clinical risk assessment and management
- Proficiency in Microsoft Office and relevant software applications
Attributes we value:
- An approach that aligns with trauma-informed care principles of welcome, hope and empathy when working with young people and their family/friends
- Genuine interest, passion and skill working with young people aged 12-25 years and their family
- Strong communication and interpersonal skills
- Effective time management and prioritisation skills
- Good knowledge and understanding of the youth mental health and related services sector
- Demonstrated ability to work creatively and respectfully with young people from a diverse range of social, cultural and ethnic backgrounds, including LGBTIQA+, culturally and linguistically diverse, and Aboriginal and Torres Strait Islander communities
- Demonstrated ability to work independently and in a team environment
- Demonstrated behaviours consistent with AccessHC values
Access Health and Community Culture & Benefits
At AccessHC, we offer more than just a fulfilling career; we invest in our people and provide an environment where you can thrive in a culture of collaboration and support. Our team members share commitment and passion to make a positive impact and this ethos creates a range of benefits for our people from opportunities for personal and professional growth to a sense of purpose and belonging.
Our culture promotes an environment of success and fulfilment. Join us and experience a career where you truly make a difference.
The position encompasses an extensive range of benefits that are on offer:
- Supportive and values-based culture and engaged workforce
- Culture of trust and empowerment for people to grow and thrive
- Commitment to a work-life balance with flexible working conditions
- Focus on staff wellbeing and health - Employee Assistance Program (EAP)
- Commitment to ongoing professional development and career growth
- Paid parental leave and opportunity to purchase additional leave
- Annual leave loading
- Generous salary packaging opportunities (up to $15,990 per annum + $2,650 meals/entertainment expenses)
Please click the web link to view our culture and benefits: https://accesshc.org.au/culture-and-benefits
Apply Now
Submit your application including your resume and cover letter addressing the selection criteria.
Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/
For further information and/or if you would like the opportunity to discuss this role. Please contact the Manager, Karen Vogel E: karen.vogel@accesshc.org.au
Why join us?
- Be part of a leading health and community organisation driving innovative change
- A unique opportunity to make a lasting impact on community health services
- Work in a supportive, values-driven team environment
- A rewarding role in a dynamic organisation with a mission-driven culture
- Access professional development opportunities
- Make a genuine difference in the lives of people and communities
- The chance to work with passionate professionals dedicated to improving lives
Apply now so you don’t miss this opportunity as we will be assessing applications as they are submitted.
Previous applicants need not apply. No Recruitment Agencies Thank you.
Applications close DATE: 25th May, 2025
Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices.
For more information contact:
Name: Karen Vogel
Phone: 9006 6500
Email: karen.vogel@acccesshc.org.au
More information
We know that it can be overwhelming when using a new service for the first time. We have provided some information so you know what to expect in your first appointment.
In your first appointment, we will take the time to get to know you and hear your story. Your first visit may be in-person, on the phone or by video.
At the first visit, you will:
- Complete a brief survey
- Talk to a headspace worker
- Be given the opportunity to share what's been impacting your wellbeing in different areas of your life
- Talk about goals you might want to work on
We will talk to you about important topics like your privacy, confidentiality, rights and responsibilities.
If you would like to read more about our service and the above topics, please click on the links below:
- Welcome Booklet for young people
- Welcome Booklet for family and friends
- Rights and responsibilities
- Privacy Statement
After your initial appointment, our team will provide recommendations of supports that are best suited for you, depending on your goals and needs. These supports may be at headspace Hawthorn, or another local organisation.
If you have any questions, concerns or would like more information, please reach out to us by calling headspace Hawthorn on (03) 9006 6500 or email headpace.enquiries@accesshc.org.au.
headspace Hawthorn provides mental health and wellbeing support to young people aged 12-25, and their family, friends and carers.
We have a number of services available at our centre, these include:
- Counselling
- Youth-friendly GP’s (bulk-billed)
- Drug and alcohol support
- Work and Study support
- Family Counselling
- Peer Support
- Mental health promotion and education
- Group programs
Our services can be offered face-to-face or via telehealth (phone/video) and are usually free, or bulk billed with a Medicare card. If you’re an international student or don’t have access to Medicare, you may still be able to access our services. We can chat to you about what supports we offer and help you to contact your private health insurer if needed.
When accessing support with us, we will always ensure your privacy and confidentiality is maintained and respected. For more information, please see our privacy statement and Client Rights & Responsibilities.
An Access Key is a document that describes a physical space and how to access it. We have written an Access Key for our headspace Centre in Hawthorn.
Access Keys are used to describe the features of a venue. This includes getting to our Centre as well as navigating the inside space. They are designed to be suitable for all people, regardless of ability.
Not all places and spaces are easy to access. We hope our Access Key will give young people more agency and control over how they participate.
If you have any questions, concerns or feedback, please get in touch. You can call us on (03) 9006 6500 or email headspace.enquiries@accesshc.org.au
You can read our Access Key here.
Easy Read version
We also have Access Keys available in Easy Read format.
The Easy Read version uses plain language, short sentences and tells people exactly what they need to know. This version of our Access Key is in large, spaces print without colour.
You can read the Easy Read version of our Access Key here.
At headspace Hawthorn, we have youth-friendly doctors who can assist you with a range of health-related issues.
Our doctors take the time to listen to you. Dr Yok Lee and Dr Mey Wong offer long appointments to get to know you and understand your concerns. GP appointments are free with a Medicare card for young people aged 12-25. Appointments are available in-person, by phone or video.
You can find more information about our GP services on our Practice Information Sheet.
What can our doctors help with?
- General health checks
- Physical health
- Sexual health
- Counselling and support
- Women's health
- Men's health
- Gender diverse health
- Acupuncture
How to book an appointment?
New clients: If you haven't seen a GP at headspace before, please complete a registration form. Once received, someone from the reception team will call you to organise an appointment.
Existing clients: Please call (03) 9006 6500 or book via HotDocs.
Where to find help when our GP's aren't available:
There may be times when you need medical care and our doctors aren't available. If this happens, there are a few options available to you depending on the support you need. These include:
- Emergency Services: Triple zero (000) is the number to call for ambulance, police or fire services in an emergency. Only call triple zero (000) if the situation is serious and urgent.
- Richmond Priority Primary Care Centre (PPCC): PPCC is for when you need urgent attention, but not an emergency response. They provide free urgent treatment for conditions like mild infections and burns, suspected fractures or broken bones. Services are free, and available to people with or without a Medicare card.
- Access Health & Community (lead agency): AccessHC have GP’s available Mon-Fri at their Hawthorn and Richmond sites. New clients can make an appointment by calling reception on 03 9810 3000. Existing headspace Hawthorn, headspace Malvern and AccessHC clients can book online via HotDocs or by calling 03 9810 3000.
- DoctorDoctor: DoctorDoctor provides after hours, bulk billed GP appointments. They are available between 6pm to 8am Monday-Friday,
12pm Saturday to 8am Monday and Public Holidays. If you require an after-hours appointment, you can
call DoctorDoctor on 13 26 60 or book via their website. - Find another GP local to you
How much does it cost?
The majority of supports at headspace Hawthorn are free, or bulk-billed with a Medicare card.
In response to a referral to our centre, a staff member from our intake team will give you a call to have a chat about what is going on for you. We may book you in for a first appointment. After the first appointment, we’ll chat to you about what supports we can offer.
International students/no Medicare card
If you're an international student or do not have a Medicare card, you may still be able to access our service as some of the supports we offer are free. If a GP or Psychologist service is required, we can have a chat to you about the costs and also help you to contact your private health insurer to find out what will be covered.
How do I get to headspace Hawthorn?
We are located above the Hawthorn Arts Centre at Level 1, 360 Burwood Road, Hawthorn just near the corner of Glenferrie and Burwood Roads. Glenferrie train station is 200 meters away on Glenferrie Road. Tram stop 73 for the number 16 tram is only 50 meters away on Burwood Road. There is 2 hour parking available behind headspace on Kent Street. You can find more information located in our Access Key.
Is there disability access at headspace Hawthorn?
We know that not all places and spaces are easy to access. We have created an Access Key for headspace Hawthorn which describes the features of our centre. You can read our Access Key here.
Our Centre is inside the Hawthorn Arts Centre on level one. There are automatic doors at the building entrance, and an elevator which can be used to get to level one. We also have gender neutral bathrooms.
If you have any questions, please call headspace Hawthorn on (03) 9006 6500 or email headspace.enquiries@accesshc.org.au
Are there any resources or helpful information I can download?
Yes! You can get access to a range of resources for your mental health or for a young person you are supporting by creating a headspace account.
With a headspace account, you’ll get instant 24/7 access to a great range of tools and support for your mental health. Build connections in a community of like-minded young people, join group chats, create your own personalised space, and get professional 1-on-1 support — all online and free.
If you’re looking for resources in a language other than English, check out our translated factsheets by clicking here.
We know that life can be unpredictable, and you may need to reschedule an appointment. If you cannot make your appointment, it is important that you let us know as soon as possible.
For all appointments at headspace Hawthorn, we require a minimum of 48 hours' notice for counselling appointments.
We do not charge fees for missed appointments and would like to keep it that way. Please help us do this by letting us know when you can't attend!
You can read our Appointment Cancellation Policy here.
headspace Hawthorn partners with local schools, universities, sporting clubs and community groups to provide community engagement events, activities or health education presentations and workshops.
If you'd like to get headspace Hawthorn to come and give a presentation or workshop - please see more information here and fill out the community engagement request form here
If you're interested in having us come and run at stall at your event, fill out this form here
Please note we require at least 2 weeks notice before the date of your event and filling out the request forms does not confirm your event
Please be aware we are not always available for community engagement on weekends. For more information, please call the center on ph. 9006 6500
Are there any employment opportunities with headspace Hawthorn?
Any employment opportunities at headspace Hawthorn will be advertised on our lead agency's website and on headspace National's website.
Is there a volunteer program at headspace Hawthorn?
headspace Hawthorn & headspace Malvern provides young people aged 16-24 with the opportunity to take action in improving the mental health and wellbeing of young people in the community through our Youth Advisory Group (YAG).
The YAG develops and delivers community events and projects and provides feedback to the centre on how we can improve youth mental health services.
YAG members have the opportunity to expand their skills and knowledge in advocacy, public speaking, project management and mental health.
How do I get involved?
We are currently recruiting members for the headspace Hawthorn & headspace Malvern Youth Advisory Group (YAG) for 2024. To find out more about the role, check out the position description here.
If you want to apply, click here and tell us a bit about you. Applications close at 11:59pm on Monday 8th January 2024.
Can I do a placement with headspace Hawthorn?
We offer a small number of placements which are organised directly with our partner university. Unfortunately we cannot accommodate placement requests from other students.
Can I do work experience or an internship with headspace Hawthorn?
Unfortunately we do not currently offer internships or work experience opportunities. However, if you have recently qualified as an Occupational Therapists, Psychologist, or Social Worker in the last three years, the headspace National graduate program may interest you. To find out more information about this program, click here.
Who can I contact for more information?
Please ensure that you have read this section thoroughly. If you have a question that has not been answered, you can send us an email.
100% of donations go towards improving the mental health and wellbeing of young people in our local community.
Making a donation is easy
To make a donation simply click on the link to go through to the headspace Hawthorn Give Now fundraising page. All donations $2 and over are tax deductible. Following your payment you will receive a receipt via email.
How will your donation support young people in our community?
Our goal is to increase the number of young people seeking help early by:
- Improving the mental health literacy of young people and their supports
- Raise awareness about headspace Hawthorn and its range of services
- Mobilise local young people to take action to reduce the stigma associated with mental health
Are you considering running a fundraising event for headspace Hawthorn?
If your school, club or workplace are interested in running a fundraising event for headspace Hawthorn then we would like to hear from you.
For more information and for fundraising support please contact us on 9006 6500 or email us!
At headspace Hawthorn, we welcome and appreciate feedback to ensure we provide a quality youth-friendly service.
Please let us know your thoughts about your experience at headspace Hawthorn. You can give your feedback anonymously if you wish! You can provide feedback by completing a short survey here. Your feedback will inform us what we are doing well, and where we can improve.
You can view how we've used your feedback in the past here.