At headspace Dandenong, we want to make everyone feel welcome and can access the information they need. If English isn't your first language, you can easily translate our website into a language you're comfortable with using Google Translate. Here's how:

1. Visit Google Translate:

Head over to https://translate.google.com/ in your web browser or click here

2. Enter our website address:

Copy this address: https://headspace.org.au/headspace-centres/dandenong/

Then, paste the copied address into the large box on the Google Translate page.

3. Choose your preferred language:

On the right side of the page, you'll see a section where you can choose the language you'd like the website translated into.

By default, Google Translate will try to detect the language our website is currently in English. You can leave this setting as "English" or choose a specific language from the dropdown menu if you know it.

4. See headspace Dandenong in your language!

Once you've pasted our website address and chosen your language, click the blue "Translate" button. Google Translate will take a moment and then show you our website translated into your preferred language in a new window.

Remember: While Google Translate is a great tool, translations may not always be perfect, especially for complex websites. But it should give you a good understanding of the information and services we offer at headspace Dandenong.

If you have any questions or need help navigating our website in any language, don't hesitate to contact us!

headspace Dandenong centre is easily accessible from 

Access Points:

1. Entrance 1 (From Langhorne Street):

   • Walk straight until you encounter the elevator on the left-hand side.

2. Entrance 2 (From McCrae Street):

   • Opposite Dandenong Plaza, you'll find the entrance.
   • The elevator is visible upon entering the building.

Getting to Level 2:

• Visitors are encouraged to use the elevator to access Level 2.

Parking Options:

1. Dandenong Hub Parking (Access from Langhorne Street):

   • Paid all-day parking is available for $9.50.
   • Use the ramp to access Dandenong Hub parking.
   • Park on Level 2.
   • Navigate to Level 1 using the stairs or use the elevator from Level 3.

2. Clow Street Parking:

   • For shorter visits, there is a 3-hour paid parking option on Clow Street.
   • Walk to the entrance in front of Dandenong Hub and use the lift to reach Level 2.

3. Dandenong Plaza Parking (Access from McCrae Street):

   • Levels 1, 2, 3, and 4: Enjoy 5 hours of free parking.
   • Level 5: Opt for all-day parking for $2.

4. Dandenong Plaza Parking (Access from Clow Street):

   • Levels 1, 2, and 3: 5 hours of free parking.
   • Levels 4 and 5: Choose all-day parking for $2.

5. Disability Parking:

   • Dedicated disability parking spaces are available on Level 1 in both Dandenong Plaza Parking.

Public Transportation:

• Buses:

  • Bus Stop 1: Behind the Drum Theatre on Langhorne Street.
  • Bus Stop 2: In front of Dandenong Plaza on McCrae Street.
  • Check the PTV app for bus schedules and routes.

• Dandenong Railway Station:

  • A convenient 10-minute walk to the center.

Bus timetables and fares can be downloaded from the Public Transport Victoria.

Parking Apps:

• ParkMate App (AU):

  • Download and register on the ParkMate app for hassle-free parking.

• Interpark Web Page:

  • Explore additional parking options through the Interpark website: Interpark.
  • For more information, contact Interpark via email at sales@interpark.com.au or call 03 9767 2000.

Dandenong Plaza Opening Hours:

• The car park is accessible outside of the building's operational hours.
• Staff and clients can access the parking area through the plaza building during operational hours.
• Operational hours:
  • Mon, Tues, and Wed - 9:00 am to 5:30 pm
  • Thurs and Fri – 9:00 am to 9:00 pm
  • Sat and Sun – 9:00 am to 5:00 pm

For more information on parking fees and locations please visit Parking in Greater Dandenong.  

Welcome to headspace Dandenong 

Discover our Welcome Pack, designed for young people and families. Inside, you'll find:

1. How to reach the headspace centre and book an appointment.
2. Services we offer to young people and families. 
3. How to access our services.
4. Online support services like eheadspace and headspace resources.
5. Information about our youth and families reference groups.

Access your Welcome Pack here. We're here to support your mental health journey.

headspace Dandenong has an outpost located in Hastings. You can expect the same welcoming, youth-friendly vibe from our team in Hastings. All services are free, for all young people aged 12 to 25 years.  You can get in touch with our Hastings team if you’re having a tough time or would like to improve your health and well-being. You can also make contact if you’re not sure what’s going on, or feel like you need someone to talk to.

COVID-19 UPDATE: headspace Hastings is providing a combination of online and phone services.

Location 

Shop 3/82 High Street, Hastings VIC 3915

Phone: 

1800 367 968

Fax: 

(03) 8888 9953

Opening Hours: 

Monday: Closed

Tuesday: 9:30 AM- 5:30 PM

Wednesday: 9:30 AM- 5:30 PM

Thursday: 9:30 AM- 5:30 PM

Friday: 9:00 AM- 5:00 PM

Saturday: Closed

Sunday: Closed

All headspace Hastings services are by appointment only. Please call 1800 367 968 to enquire or make a referral for the first appointment for yourself or a young person in your care click here.

If you are a professional & would like to refer a young person click here.

What is telehealth? How does it work?

A telehealth appointment is like a face to face medical appointment, except you will be speaking to your Doctor or Nurse remotely.

Telehealth medical appointments can be done by phone or video call. If you need support, don’t have the correct technology or require certain medical care, you can still request an in-person medical appointment at headspace Youth Health Clinic Dandenong or Narre Warren.

Please click the below button and read "Before first telehealth video call" to prepare you for your first telehealth session:

Do you have a phone appointment?

You don't have to do anything! Wait for the Doctor or Nurse to ring you. Please note the Doctor or Nurse may be running late and your phone will indicate No Caller ID (i.e. a blocked number).

Do you have an online video appointment? 

Please click 'Test call' and test your equipment at least one day before your appointment: 

Video Call appointment – the day of your appointment

1. 10 minutes before your appointment is scheduled open a new tab in Google Chrome or Safari and paste in the link that was sent to you or click below. 
   
   
2. CLICK on the 'Start your video call' button below (very important as this is how you start your video call) > You will be taken to our VIRTUAL waiting room. You will need to enter some details and answer a few questions before reaching our virtual waiting room.
   
   

Please note: You can use telehealth on most laptops, desktop computers, tablets, or smartphones (e.g. iPhone or Samsung).

COVID-19 Announcement for Youth Health Clinic Patients:  

• Do you have any cold/flu symptoms including sore throat, dry cough, shortness of breath, tiredness, fever or runny nose?
• Does anyone else in your home have cold/flu symptoms?
• Have you, or anyone you live with returned from overseas recently?
• Have you, or anyone you live with been in contact with anyone that is a confirmed case of COVID-19?
  
  

If you have answered YES to any of these questions DO NOT attend the clinic.

Please call the COVID-19 information line 1800 675 398 (24 hours/7 days per week) for further advice. 

To learn more about what our centre is doing in response to coronavirus (COVID-19), please click here.

Youth Health Clinic

headspace Dandenong and Narre Warren offer FREE access to a youth friendly Nurse and Doctors (GPs) to support ANY young person aged between 12 and 25 years help with things such as: 

Sexual health || Pregnancy testing || Counselling || Lifestyle || Mental health || Immunisations || Smoking cessation

• Information about our Youth Health Clinic: CLICK HERE
• Information about our immunisation services: CLICK HERE
• Information about our Sexual Health Clinic: CLICK HERE

Practice Information

• Opening hours – See practice information sheet for details. 
  
  
• Billing policy – We bulk bill all patients with a valid Medicare card. 
   
• Privacy – Your privacy means everything to us. All staff have signed confidentiality agreements and are aware of the importance of securely maintaining your medical record. headspace Youth Health Clinic adheres to the Commonwealth Privacy Act – Privacy Amendment (Private Sector) Act 2000. 
  
  
• Home visits – Are possible in exceptional circumstances. 
  
  
• When you call us - If you need to speak with a doctor or nurse straight away, we will try to get them to speak with you but this is not always possible. If it is not urgent and the doctor or nurse you need to speak to is busy, we will get them to call you back. 
  
  
• Getting in touch with you (results, reminders or recalls) - When you first come to headspace we will ask for a phone number and home address. We use these to get in touch with you to let you know about:
  
  
  • Test results we need to meet with you about. If there are urgent results a doctor or nurse will contact you to make an earlier appointment
  • Health programs that you might like to be a part of (e.g. Immunisation or cervical screening reminder)
  • If you would like us not to do this, please tell your doctor or nurse.
    
    
• Interpreters - headspace Youth Health Clinic uses Auslan and the National TIS interpreting services to help patients with their consultation if required. Please speak to reception or medical staff if you would like us to book an interpreter for your appointment. For further information please see our practice information sheet.
  
  

Did you know... we are AGPAL Accredited?

headspace Dandenong & Narre Warren Youth Health Clinics undertook RACGP Standards for General Practice in 2018 & surpassed all requirements! Watch this video to find out what it means to attend an RACGP accredited practice.

| Click here |

Our staff at headspace Dandenong loves to engage with our local community. Take a look below to see what engagement options we have available:

headspace Presentations:

If you would like to request a presentation for your school, club, or organisation, please send a request through this link or request.headspacedh@each.com.au to discuss this with one of our Community Engagement staff. We are happy to discuss our options and what would be best suited to your group.

headspace Dandenong Site Tour (15 mins) 
A site tour and overview of our services and how to access them. Suitable for groups of 5-15 people.

Supervised event table (1-4 hours) - A headspace-staffed table, involving handouts, games, headspace merch, and some great conversation! Suitable for school, health, education, and employment-centered events.

Resource packs - Includes a variety of headspace fact sheets, posters, and brochures. Suitable for schools, TAFEs, universities, and sports clubs.

To submit a headspace Dandenong community engagement request, please e-mail us at request.headspacedh@each.com.au

Introduction to headspace Dandenong

• eheadspace (online counselling) CLICK HERE
• Mental Health and Well-being Information sheets CLICK HERE
• Alcohol & other drugs Information sheet CLICK HERE
• Sex and Sexual Health Information sheet CLICK HERE

Supporting Family or Friend Resources

• Family and Friends Information sheets CLICK HERE

Translated Resources 

• Translated headspace Service Infomation sheets CLICK HERE 

LGBTIQA+ Resources 

• Gender Identity Information sheet CLICK HERE
• Sexuality and Mental Health Information sheet CLICK HERE
• headspace LGBTIQA+ z cards CLICK HERE
  

Aboriginal and Torres Strait Islander Resources

• Not Feeling Too Deadly Information Sheet CLICK HERE

Local Online Youth Service Directory 

• Positive Pathways Directory CLICK HERE

Contact our Community Engagement Team for any questions call us on 1800 367 968 or email us at request.headspaceDH@each.com.au

Frequently asked questions about headspace Dandenong

1.   Who are we?

headspace is a youth mental health foundation that provides early intervention mental health services to  12 - 25 year olds, along with assistance in promoting young people’s wellbeing over 4 core areas: mental health, physical health, work and study support and alcohol and other drug services. headspace is a safe, youth friendly and confidential service, and we aim to help give people the skills to manage their symptoms so that they can live a happy and healthy life.

 2.   What can headspace Dandenong help me with?

headspace Dandenong has a number of professionals here to help support you in the best way possible. Young people can come to Dandenong headspace and see counsellors, mental health social workers and occupational therapists, psychologists, doctors, nurses and more! We can support you in a number of ways and for all sorts of problems including (but not limited to) if:

• You are having trouble at home
• You are feeling down or upset
• You are feeling anxious or worried
• You are feeling nervous all the time
• You are having trouble managing your anger
• You are questioning your gender or sexuality
• You are having trouble with friends and/or relationships
• You are being bullied at school
• You are looking for employment
• You are having trouble with your medication

 3.   How much does headspace cost?

headspace Dandenong is a FREE service. If we don’t have a service available at our centre, we will help you look for other free services or services that are low cost. headspace is covered by Medicare and we only require you to bring your Medicare card to your first appointment. Don’t worry if you are unable to access this card! We will sort this out upon your initial visit to headspace.

 4.    Do I need to make an appointment?

Most young people will make an appointment before coming into headspace, however at headspace Dandenong you can also drop in without an appointment. One of our friendly intake workers will see you if they are available. headspace Dandenong will usually have one intake worker available each day, on each site, so that you can get the support you need at the right time. You can also call us to make an appointment on 1800 367 968. Other people can also make an appointment for you on your behalf if you are not comfortable to do so yourself. Some of these people can be a family member, friend, GP or school counsellor. Our opening hours are as follows:

• Monday: 9:00am - 5:00pm
• Tuesday: 10:00am - 6:00pm
• Wednesday: 10:00am - 6:00pm
• Thursday: 10:00am - 6:00pm
• Friday: 10:00am - 6:00pm
• Saturday: 10:00am - 2:00pm (every second Saturday)

If you are not ready to come into our centre for an appointment, our free and confidential online support may be of benefit to you. eheadspace is a free online service for young people where you can talk to a trained professional on anything that is going on for you. This is a really great first step to accessing support if you are not ready to see a counsellor in our centre. eheadspace offers free web chat, email or phone conversations to young people and their family between 9am - 1am.

 5.   What do I do if I need help in an emergency?

At headspace Dandenong, we understand that things can happen for young people that may be distressing. This could include thoughts of wanting to hurt yourself, or thoughts of suicide. If this is going on for you - attend the nearest emergency department which are located at:

• Dandenong Emergency Department - 135 David St, Dandenong VIC 3175
• Casey Hospital Emergency Department - Casey Hospital, 62-70 Kangan Dr, Berwick VIC 3806
• Or call the Psychiatric Triage Service on 1300 369 012 for 24 hour mental health emergency support.

6.   Your confidentiality.

When you talk to someone at headspace, what you say is kept confidential. This means that nothing you say can be passed on to anyone else without your permission. We also won’t tell your parents or carers any information about you accessing our service unless you want us to. However there are a couple of exceptions. If we are seriously worried about your safety or the safety of others, we - by law- try to keep everyone safe. This means that we might have to share these concerns with someone else and break this confidentiality to help keep you or others safe.

 7.   Do I need a referral to come to headspace?

You can call the centre on 1800 367 968 or book an appointment with one of our intake clinicians online. The intake worker will speak to you regarding the services we can offer based on what you need. A mental health treatment plan may need to be created so you can access our ongoing counselling services.

 8.   What is a mental health treatment plan?

A mental health treatment plan provides the community with up to 10 counselling services under the “Better Access Mental Health” initiative. A MHTP is developed between yourself and your doctor. Our intake clinician will give you step- by- step instructions on how to get one. If you don’t have a doctor, our intake clinician will speak to you regarding other options. At headspace Dandenong, all your MHTP counselling sessions are FREE.

9.   What happens in my first appointment with an intake worker?

When you first visit our centre, you will have a chat with an intake worker about what is happening in your life. The intake worker will ask you some questions about what has been going on and will try to work out a plan that will best support your needs moving forward. We encourage you to also be a part of the planning process so that you feel comfortable with the decisions being made for your care. 

 10.    Is headspace a LGBTQIA+ friendly place?

Absolutely! We support many young people with various gender identities and sexual preferences. Everyone is welcome at headspace regardless of gender, race or sexuality.

11.     Do you have supports for my family as well as myself?

We sure do! We have lots of resources for families and friends at our centre. Contact us to find out more.

 12.    If I’m not connecting with my clinician is it okay if I see someone else?

Absolutely. If you are finding that you are not connecting with your clinician you are more than welcome to see someone else at our centre. You can do this by either asking an intake worker to link you with another clinician, you can see our friendly peer support workers who can also help link you with another clinician, or you can ask reception to book you in with someone else. There are many options on how this can be done. Don’t be afraid to ask!! Our most important priority is that you are seeing someone you feel comfortable with and who will be the best person to help support you through your journey.

 13.    Why do I need to fill in an iPad survey when I come to headspace?

Each survey you fill out goes to the clinician you are seeing so that they have an idea of how you have been feeling before seeing you in session. Filling out the survey also helps us with our funding so that we can keep providing a free service to the community that supports young people.

 14.    I cannot make it to my appointment or I do not want to come to my appointment.

That’s okay!  We would love it if you could call us on 1800 367 968 and let us know in advance! We can also help you rebook your appointment at the same time.

 15.    Can I bring a friend with me to my appointment?

If you feel more comfortable with a friend, parent or carer in the room, this is okay! Whatever makes you feel comfortable is what we will support.

16.     If I have feedback who do I speak to?

We always love getting feedback from our clients, parents or carers. Both the good and the bad as this is what helps to make our service the best that it can be for young people. We have feedback forms on the table in our waiting room. This can be completed and put in our confidential box at reception. You are also welcome to ask our reception staff for a feedback form if there is none available to you. Our peer support workers have also created a story space template to help capture young people’s stories during their time at headspace. This is another great resource you can use to help capture any feedback you may have for our service.

 17.    I would like help but I am not ready to come in yet. What can I do?

If you are not ready to come into our centre, you can access our online counselling support at eheadspace. This website offers free web chat, email or phone conversations to young people and their family between 9am - 1am AEST.

 18.    What is a peer support worker?

A peer support worker is a young person with a lived experience of a mental health challenge, who uses their experience to help support others going through a tough time. We have 1 peer support worker at our centre who can help support you during your time at headspace.

• Peer support workers can help answer any questions you may have about headspace.
• You can see a peer support worker one on one at headspace while you are linked in with one of our clinicians.
• Peer support workers will attend your sessions with you if needed and will be an advocate for your health and well-being.
• A peer support worker offers non-clinical support, whereby they can help you work on goals and support you through the challenges you may be facing.

Thank you to headspace National and headspace Campbelltown for their support in the development of this document.

Hello there!

At headspace Dandenong, we always strive to provide the best possible experience to young people and their families. We are dedicated to ensuring that everyone has a seamless and enjoyable experience while using our services.

We understand that sometimes things may not go as expected, and that's why we want to hear from you. Whether you have a complaint, compliment, or concern, we would love to hear from you. Your feedback helps us to continuously improve our services and make sure we are meeting your needs.

We have a dedicated feedback and complaints form that you can access through this link CLICK HERE. When you complete this form it goes to our headspace Centre Manager. All your concerns and complaints are kept confidential. Making a complaint will not affect access to any of our services.

Thank you and we look forward to hearing from you.

Did you enjoy your experience with us? Let us know by leaving a review on Google.

Are you supporting a young person who is currently receiving support at a headspace centre? If so, we would love to hear from you! If you have a few minutes to spare, please complete our survey.