headspace
Palmerston

headspace Palmerston is not an emergency service. Please call the NT Mental Health Line on 1800 682 288, Lifeline on 13 11 14 or Kids Helpline on 1800 55 1800 for crisis support and advice. 

You can contact us or have a family member, friend or trusted person do it for you.

To register with headspace Palmerston, contact:

Ph: (08) 8931 5900
E-mail: headspacepalmerston@anglicare-nt.org.au
(Please be aware that this e-mail account is only checked during business hours Monday to Friday 9am to 5pm)

Please provide as much information as you can about the reasons you're reaching out to us at this time. Our online form can be used to support this.

I am a young person wanting to make contact

I am a service provider referring a young person

I am a family member/friend/carer of a young person wanting to make contact

Consent and confidentiality are important and will be discussed in detail with all young people who come to see us.

It is essential that service providers send through a referral form when referring a young person to headspace Palmerston.

headspace Palmerston is located on Level 1 of Satepak House - 11 Palmerston Circuit,. It is next door to the City of Palmerston Library and a short walk from the Palmerston bus station. 

If you're having trouble finding us, please call us on (08) 8931 5900 and we'll be able to help you!

We will ask you to complete a survey before you see someone at headspace Palmerston. This can be done through a link on your phone or on a tablet if you arrive early

Electronic headspace Holistic Assessment Tool (ehHAT)

• A set of online questions that are sent via text or email for you to complete before your first appointment with headspace Palmerston
• The questions aim to explore what life is like for you and to give us an idea of what you might be wanting to talk about in your session at headspace
• The questions will help us know where to start and how to make the most of your first step appointment
• We aim to provide as much relevant support as possible the first time we meet, as we know that not everyone requires ongoing support or chooses this

When and how

• When you are booking a first step appointment at headspace Palmerston, you will be asked if it is ok to send you a link via text or email
• The link will be sent 24 hours before your appointment and you will have the option to complete where you feel most comfortable
• You can complete at headspace using an iPad and the free wifi if you come to your appointment 20 minutes early
• headspace Palmerston clinicians use surveys to support all appointments and we ask that you complete this before each appointment

How will my information be used?

• There will be a video before the questions that explain this for you
• Your answers will be kept within a confidential system and will only be reviewed by headspace staff to support you in your session
• Deidentified data is used to support national funding for example postcodes, demographic information.
  Additionally there are some instances where our staff may need to share your confidential information in order to keep you or others around you safe

What support does headspace Palmerston provide?

headspace Palmerston provides a number of levels of support to young people, which includes:

• No wrong door advice and support, ensuring young people are connected with the best option to suit their goals
• Targeted support for young people who come with concerns that have recently started, that are impacting how they feel or function
• Short term goal focused support for young people referred with a mental health care plan 
• Flexible clinical case management who are experiencing complex challenges

Does it cost anything to see someone at headspace Palmerston?

We provide a range of free or low cost services to support young people in our community. Some services may require you to have a Medicare Card. 

For more information on how to apply for a Medicare card, click here.

What is telehealth?

Telehealth allows you to talk to us through a phone or video call rather than seeing us in person. We will still be able to listen and help you with strategies. At headspace Palmerston, telehealth is provided through HealthDirect. We will provide you with more information when you get in touch with us.

How to prepare for a first appointment

• Take a look at our headspace Palmerston Welcome Pack (here)
• Think about your goals for change (what you would like to be different/why you are reaching out for support)
• Think about what has worked and what hasn't worked in the past
• You are encouraged to include important family or trusted supports
• Complete a survey before your appointment (a link will be sent to you 24 hours before your appointment) 

What to expect at a first step appointment

• An appointment will take roughly 50 minutes
• A conversation about consent and confidentiality
• We will check in with you around your survey
• It will be a conversation that aims to understand what's going on for you and to clarify your goals for change
• We will aim to talk through ideas, resources and next steps together - this might be things you and your family or friends can do independently.
• Where relevant, you might also choose another option to support you with your goals 

Who is in the headspace Palmerston team?

Administration and Reception Staff
Our friendly and skilled administration team are often the first contact person at headspace Darwin, they are employed for their abilities in creating a welcoming and friendly space as our front of house.

Community Engagement Workers
Our engagement team are usually out and about and ready to talk to community members about what we do at headspace Darwin. They can also provide mental health and wellbeing education to groups of young people.

Clinicians
Social Workers, Psychologists, Occupational Therapists, Mental Health Nurses who are equipped to provide mental health support to young people. They use evidence and practice-based strategies, engage with ongoing supervision and a team approach to ensure young people and their families are receiving quality support.

Social and Emotional Wellbeing Workers
Care coordinators who use their cultural understandings and knowledge in their roles to support young people and families in receiving culturally appropriate and safe support.

Vocational Support Workers
Vocational specialists have experience working within employment services and support young people in achieving their work and study related goals. 

Peer Support Workers
Our peer workers are employed with the recognition of the value of their lived experience in using mental health services. They are trained to use their experiences to walk alongside you to help navigate and understand headspace Darwin and other systems if helpful.

Specialist staff, programs and clinics
headspace Palmerston partners with community organisations and employs specialist staff to offer specific supports, which include:

• alcohol and other drugs specific support
• sexual health clinic
• GP clinic
• care coordination
• early psychosis program 

headspace Palmerston is committed to providing family inclusive services to young people and their family and friends

We know that family and friends often encourage the young person to seek help and play a significant role in supporting change. Family and friends are also often the first to notice a change in a young person’s emotions or behaviour. 

For more information and resources on supporting a young person, visit this link. You can also read through the headspace Family and Friends Welcome Pack here.

Our Community Engagement team can be booked in to attend local events, as well as deliver mental health education and workshops.