Frequently Asked Questions

What is headspace?

headspace is a health service that specialises in Youth Mental Health. We have all sorts of services within the one place. We have a GP, psychologists, a telepsychiatry service (where you can see a psychiatrist via video link), and a mental health nurse. We also run groups and clinics around particular issues.

You may only have to see one of these professionals, depending on your needs.

We are an early intervention/prevention service. We aim to give people the skills to manage their symptoms.

We are a safe, youth friendly and confidential service.

P.S You're not alone, 1 in 4 people will experience a mental health issue at some time in their lives. headspace wants to be supportive and help get you back on track. It's actually really brave to reach out for help!

What are the things headspace can help me with?

We see young people for all sorts of issues that are concerning them, some of the issues that young people seek help about include:


  • having trouble at home
  • being bullied at school
  • having a hard time because of a relationship break up 
  • feeling down
  • having panic attacks
  • anxiety
  • worried about your alcohol and drug use
  • feeling nervous all the time
  • sadness that doesn't go away
  • having trouble managing your temper
  • questioning your gender or sexuality
  • trouble sleeping

But we know that there could be many other things that concern young people.

We want to know what's in your headspace so we can assist you in getting the right help.

How much does headspace cost?

Do I need to make an appointment?

You can call us to make an appointment between Monday-Friday between 9-5pm by calling 02 4627 9089 or emailing


You're welcome to come by (Level 8/171-179 queen st Campbelltown) and check out our space and make an appointment with reception to come again and meet with a clinician that will spend the proper time you need.

If you feel stuck and are in crisis please call lifeline 13 11 14

Your confidentiality

We want to make sure you feel safe and secure accessing our service. We will keep all your information confidential. Only with your permission would we release your medical care records to another medical practitioner.

We also won't tell your parents or carers any information about you accessing our service, unless you want us to.

Do I need a referral to come to your service?

It depends on which one of our professionals you need to see. Our Youth Access Clinicians will let you know on your first appointment at headspace what referral you need to get. If you don't feel comfortable going to your usual Doctor/G.P don't worry! We have really helpful and friendly Doctors/G.P's at headspace! You can make an appointment to see them, just don't forget to bring your Medicare card!

What is a Youth Access Clinician?

Youth Access Clinicians see young people for the first time when they come into headspace and they stay connected to that person throughout their time here. They will be the main person at headspace helping you out and making sure that you are getting what you need. Each of our Youth Access Clinicians have a University degree in Psychology,Social Work or Occupational Therapy. You can contact them if you need help with something, or want to provide feedback about the services you are getting at headspace.

What happens in my first appointment with a Youth Access Clinician?

You will come in and have a chat with a YOUTH ACCESS CLINICIAN, they will ask you some questions to see what's happening in your life. You will work together to come up with a plan that is catered to your needs.

Your YOUTH ACCESS CLINICIAN will help you and let you know what kind of referral you need to bring to your first appointment with a clinician.

What does a Psychologist do?

Psychologists look at the issues you are experience and use the most appropriate psychological therapies to treat them. Most commonly they use Cognitive Behaviour Therapy (CBT) which is a therapy which helps a person change their thinking and behaviour (actions) in ways that help with their mental health. They don't judge you,they want to help!

What does a Psychiatrist do?

Psychiatrists are medical doctors who have specialised in mental health. A GP can refer you to a psychiatrist who can diagnose you with a mental health problem if you have one, and provide advice, support and medication if needed. A Psychiatric Registrar is a psychiatrist at the final stages of their training and can do much of what a psychiatrist does. The registrar is supervised by the more senior psychiatrist.

What do I need to bring to my first appointment with a Psychologist or Psychiatrist?

Your Medicare Card and the referral form your YOUTH ACCESS CLINICIAN has asked you to bring.

Is headspace a LGBTIQ friendly place?

Yes we definitely are! We support many young people with various gender identities and sexual preferences. Everyone is welcome at headspace regardles of gender,race or sexuality.You will also notice we have 'SAFE PLACE ' stickers all over our service. We have been given these stickers from ACON's anti violence project to identiofy that we are a safe place for the LGBTIQ community.

If I'm not connecting with my clinician is it o.k to try and see someone else?

Yes definitely! Just speak to your Youth Access Clinician or the Senior Youth Access Clinician or another headspace staff member you're comfortable with, and we'll do our best to accomodate your request.

Why do I need to fill in an iPad when I come to headspace?

The questionnaire you fill out links up to your clinicians, so they can see how you're going.Also when you fill out the iPAD it helps us with our funding so we can keep helping young people with their health needs.

Cancellation of appointments

If you can't make your appointment, that's totally fine, just make sure you call 02 4627 9089 and give us 24 hour notice.

Can I bring a friend with me?

Whatever makes you most comfortable works for us. If you feel more comfortable with your friends, Parents or Carers being in the appointment with you, that's ok too. It's totally up to you!

Do you work with parents?

If the young person gives us consent we can have a chat to parents so they can gain a better understanding of what is happening with their young person and how to help in them getting better. More info for parents

If I have feedback who do I speak to?

We love hearing from you, because we are always trying to improve our service. Email us your feedback or concern and we'll get back to you as soon as we can.

I would like help but I'm not ready to come in yet. What can I do?

If you're not ready for face to face counselling yet ,why not check out eheadspace where you can get online counselling. Or call eheadspace 1800 650 890

What is the YRG? 

The YRG is our Youth Reference Group. A lovely bunch of young people under the age of 25 that are passionate about youth mental health. They meet on a monthly basis and  help us promote our service through events and training opportunities. We consult out YRG about how we can continually improve things in our service and keep us youth friendly.

email us if you have any further questions

headspace is a welcoming and respectiful service for all young people. In particular we take pride in working with the Aborginal and Torres Strait Islander Community as 10% of our clients identify as being Indigenous.